Once your order arrives, please inspect the packaging for any damage and open within two (2) business days after receiving it. If the packaging and/or product are damaged on arrival, please contact our customer support team within two (2) business days of receipt and submit detailed photos of the damaged product and packaging. Do not discard damaged packaging as it is required by the shipping carrier for inspection. Once we receive the photos of the damage, they will be submitted to our production and shipping departments for review. If the product was damaged during the shipping process we will be required to file a claim with the shipping carrier, at which point they will need to inspect the product as well as the damaged packaging so please do not discard the damaged packaging materials that your product arrived in.

Disclaimer: Please note that when ordering cushions, they could come folded or squished in the box for shipping. Since this is a soft product sometimes the foam and or the cover can shift during shipping. This can be easily remedied by unzipping the product and readjusting the foam and batting with your hand, if the seams are uneven please pull the seams or welt to make them even with the foam. If there is no zipper squish and smooth out the foam. The cushion may have a temporary crease from folding that will over time smooth out if you leave it unfolded. Cushions are like a new pair a shoe and will work out overtime. If none of this has worked then please contact support so we can help further.

DISCLAIMER: If the customer refuses to comply with our request for correct pictures of damaged products Cushion.com has the right to deny the claim or request.