Most orders should arrive at their designated destination within seven (7) business days of being shipped. If your order has not arrived within twenty (20) business days from the date that your tracking information was sent, please contact our support team as soon as possible. Once our support team has been notified, we will file a claim with the courier which will attempt to locate your order.

Cushion.com must be notified of shipments that have not been delivered within thirty (30) business days of the date the order was shipped or we will be unable to file a claim with the shipping company. Cushion.com cannot be held liable for claims made after thirty (30) business days of the date the order was shipped.

Please be aware that it may take up to twenty (20) business days from the date that a claim was submitted for the claim to be resolved. Cushion.com cannot be held responsible if the courier's internal procedures have concluded that the package had been delivered to the correct shipping address. If the shipping company determines your order was lost during shipment, Cushion.com will expedite a replacement order.