Cushion.com currently ships to the 48 contiguous United States. Please contact our customer support team if you would like to make arrangements to ship to a state or country not listed in our checkout form.
Cushion.com does not require a signature confirmation for most order deliveries; however, shipping companies may at their own discretion require an adult to be present to accept the shipment, require a signature confirmation to release the shipment or ask the person accepting the shipment to provide the delivery driver with photo identification.
Cushion.com does not have an influence over the routes and schedules of delivery companies, and therefore cannot make special arrangements for specific delivery times and dates.
Occasionally delivery of orders may be delayed due to situations outside of the control of Cushion.com and shipping companies. Incidents may include natural disasters, cases of extreme weather and other such situations that cannot be controlled by any of the parties involved. We apologize for any inconvenience that may be caused by delays of this nature and will watch for any such situation in order to notify the purchasing party via email immediately.
Once your order arrives, please inspect the packaging for any damage and open within two (2) business days after receiving it. If the packaging and/or product are damaged on arrival, please contact our customer support team within two (2) business days of receipt and submit detailed photos of the damaged product and packaging. Do not discard damaged packaging as it is required by the shipping carrier for inspection. Once we receive the photos of the damage, they will be submitted to our production and shipping departments for review. If the product was damaged during the shipping process we will be required to file a claim with the shipping carrier, at which point they will need to inspect the product as well as the damaged packaging so please do not discard the damaged packaging materials that your product arrived in.
Disclaimer: Please note that when ordering cushions, they could come folded or squished in the box for shipping. Since this is a soft product sometimes the foam and or the cover can shift during shipping. This can be easily remedied by unzipping the product and readjusting the foam and batting with your hand, if the seams are uneven please pull the seams or welt to make them even with the foam. If there is no zipper squish and smooth out the foam. The cushion may have a temporary crease from folding that will over time smooth out if you leave it unfolded. Cushions are like a new pair a shoe and will work out overtime. If none of this has worked then please contact support so we can help further.
DISCLAIMER: If the customer refuses to comply with our request for correct pictures of damaged products Cushion.com has the right to deny the claim or request.
Most orders should arrive at their designated destination within seven (7) business days of being shipped. If your order has not arrived within twenty (20) business days from the date that your tracking information was sent, please contact our support team as soon as possible. Once our support team has been notified, we will file a claim with the courier which will attempt to locate your order.
Cushion.com must be notified of shipments that have not been delivered within thirty (30) business days of the date the order was shipped or we will be unable to file a claim with the shipping company. Cushion.com cannot be held liable for claims made after thirty (30) business days of the date the order was shipped.
Please be aware that it may take up to twenty (20) business days from the date that a claim was submitted for the claim to be resolved. Cushion.com cannot be held responsible if the courier's internal procedures have concluded that the package had been delivered to the correct shipping address. If the shipping company determines your order was lost during shipment, Cushion.com will expedite a replacement order.