All Cushion.com cushions that appear in our cushion collection are manufactured per customer order and are always available for ordering in any of the furniture fabrics appearing in our fabric collection. While the Cushion.com fabric collection is updated regularly, we are subject to the availability of notifications provided by our suppliers. As a result we cannot guarantee that all fabrics appearing on this web site will be available from the manufacturer. If you order a particular fabric that is no longer available but is still appearing on our site you will be notified immediately by email.
Cushion.com makes cushions in two different types of constructions. Boxed Edge cushions and Waterfall Edge (or Knife Edge) cushions.
Boxed edge cushions are constructed with top and bottom fabric panels that are connected by an additional strip of fabric between the two panels, making the cushion look more boxed with well defined edges due to the double seams.
Waterfall edge cushions and knife edge cushions are constructed with top and bottom fabric panels that are sewn directly to each other, creating a softer, smoother edge resembling a waterfall when filled. Thinner cushions with waterfall edge construction are also commonly known as Knife Edge cushions.
When measuring the thickness of a cushion that Cushion.com has made for Waterfall construction it is measured at the center of the cushion not on the edges. When measuring Waterfall construction for the length and depth the sides need to be up against a straight edge. With Boxed construction, thickness, depth and length are measured seam to seam. The Boxed construction will have a slight loft, adding ½” to 1 1/2” to the thickness because of the fiber batting that is added to the Polyurethane Foam which is explained in detail on our Cushion Filling page.
When ordering a Boxed construction made in Seats, Benches, Ottomans, Deep Seating, Chairs or in Design Your Own will automatically come with Polyurethane Foam with Fiber Batting. Our Polyurethane Foam is industry standard medium-density closed-cell sheet foam. The Fiber Batting is made with a thin polyester foam wrapper that will add a ½” to 2” of additional low-density loft to the polyurethane filled cushions.
When ordering a cushion in the Custom Cushion Designer it will automatically come in boxed construction. Which will have Polyurethane Foam with Fiber Batting. Our Polyurethane Foam is industry standard medium-density closed-cell sheet foam. The Fiber Batting is made with a thin polyester foam wrapper that will add a ½” to 2” of additional low-density loft to the polyurethane filled cushions.
All Bench cushions if ordered in Boxed construction or Waterfall construction will automatically come with Polyurethane Foam with Fiber Batting. Our Polyurethane Foam is industry standard medium-density closed-cell sheet foam. The Fiber Batting is made with a thin polyester foam wrapper that will add a ½” to 2” of additional low-density loft to the polyurethane filled cushions.Waterfall Construction bench cushions will have a foam that is 1” thinner with enough fiber batting wrapped around to add the extra 1” to the thickness.
When ordering a Waterfall construction made in Seats, Ottomans, Deep Seating, Chairs and Chaise cushions are all filled with Polyester Fiber Fill. Polyester Fiber fill is vertically layered, heat-bonded polyester and is 100% free of any bonding agents.
NOTE: Cushion.com does NOT use resin-bonded fibers which are often bonded using flammable resins that break down and cause cushions to become dusty.
NOTE: When ordering cushions, they could come folded or squished in the box for shipping. Since this is a soft product sometimes the foam and or the cover can shift during shipping. This can be easily remedied by unzipping the product and readjusting the foam and batting with your hand. If there is no zipper squish and smooth out the foam. The welt and seams may need adjusting, please see welt.
WARNING: Products containing foam can expose you to chemicals including Toluene diisocyanate, which is known to the State of California to cause cancer. For more information visit www.p65warnings.ca.gov.
Welting is optional on all Cushion.com custom made cushions. Welting is a type of trimming that is sewn into the seams of the cushion in which the seam cannot be seen and is given an appearance of a piping or tubing instead. Welting can be made in either the same fabric or contrasting fabric colors. This provides a crisper look to the cushion while providing enhanced stitching durability.
Cushions made with a waterfall edge construction have a single welt option as there is only one seam. Cushions made in a boxed edge construction have double welt options for the top and bottom seams of the pad.
Disclaimer: Adding single or double welt trimming to your cushion will add up to ¼” to the dimensions on all sides.
NOTE: Sometimes during shipping the seams and the welt may be uneven. If the seams and welt are uneven please pull the seams or welt to make them even with the foam. The cushion may have a temporary crease from folding that will over time smooth out if you leave it unfolded. The foam may shift during shipping as well. Please see filling section for the information on how to fix the filling from shifting during shipping.
Most of the cushions we offer include a convenient zipper for opening and closing the cushion and removing the cover for cleaning. Zippers are located on the back width. All cushions except for pinched hinge chaise cushions, pinched hinge chair cushions, waterfall seat cushions that have rounded backs or are completely round. Throw pillows also do not include zippers. All of our seat cushions, and bench cushions and deep-seating seat and back cushions that are made in a boxed edge construction include zippers on the cushion covers. Zippers are located on the back width. All hinged chair and chaise cushions are sewn shut and made without zippers.
All Cushion.com products are manufactured in the United States of America at the Cushion.com production facilities located in the state of California.
Cushion.com offers a 6 month limited warranty on all of our cushions, pillows and umbrella covers. Our 6 month limited warranty begins on the date of purchase. Cushion.com warrants that the cushions and other products sold shall be free of defects of workmanship or materials used during production if the product is used under normal and proper usage and conditions. The word "defects" as used in this warranty is defined as imperfections which impair the utility of the product. The assessment of Cushion.com will be final as to all matters relating to the condition of the item at the time of a claim and the cause and nature of any defects. Should any materials or workmanship prove to be defective within the 6 month warranty period, Cushion.com, will repair or replace, at its sole discretion, the defective cushion and/or umbrella cover.
This warranty does not cover cushions affected by any type of abuse including misuse, negligence, vandalism, cleaning methods inconsistent with our cleaning instructions, lack of maintenance, or expansion and/or shrinkage after delivery.
This warranty also does not cover wind damage to an umbrella frame and/or umbrella cover.
This warranty applies only to the original purchaser of the product and is not transferable to any third party.
This warranty expressly excludes any products used in a commercial setting and any products made using C.O.M. (Customers Own Material) fabrics.
Most of the cushions we offer include a convenient zipper for opening and closing the cushion and removing the cover for cleaning. Zippers are located on the back width. All cushions except for pinched hinge chaise cushions, pinched hinge chair cushions, waterfall seat cushions that have rounded backs or are completely round. Throw pillows also do not include zippers.
Ties are 12” long and come in a set. The ties are placed as accordingly: ties placed at back corners will be placed along the back width of the cushion, 4 ties at all corner will be placed on all for corners, 2 ties at back will be placed along the back width of the cushion, 4 ties at front and back will be placed on the front width and back width, 2 ties at side will be place on the depth of the cushion. Cushion.com is not responsible if the customer inputs the dimensions incorrectly and receives the ties in the wrong place.