All Cushion.com items are custom made according to customer specifications, including fabric colors, sizes and/or other custom attributes, and therefore cannot be exchanged. All returns of defective products must be authorized by Cushion.com and must be accompanied by the proper documentation requested by a Cushion.com representative. Submitting a claim for defective merchandise must be submitted to Cushion.com within five business days after receiving the order.

Disclaimer: Please note that when ordering cushions, they could come folded or squished in the box for shipping. Since this is a soft product sometimes the foam and or the cover can shift during shipping. This can be easily remedied by unzipping the product and readjusting the foam and batting with your hand, if the seams are uneven please pull the seams or welt to make them even with the foam. If there is no zipper squish and smooth out the foam. The cushion may have a temporary crease from folding that will over time smooth out if you leave it unfolded. Cushions are like a new pair a shoe and will work out overtime. If none of this has worked then please contact support so we can help further. Cushion.com does not accept returns if the cushion has been manufactured correctly to the customers specifications and customer is just unhappy with how the cushion looks or feels.In our Material Selection fabric samples are available to help to make sure that there is no confusion with the color and texture of fabrics. We urge customer to order samples of fabric prior to placing their order for cushions or pillows.

DISCLAIMER: If the customer refuses to comply with our request for correct pictures of damaged products Cushion.com has the right to deny the claim or request.