Please notify us IMMEDIATELY after placing your order if you require an order cancellation. All items appearing on this web site are custom made to customer specifications. Once the materials for your order have already been cut they will no longer be suitable for use on any future orders. Therefore, Cushion.com CANNOT GUARANTEE that your order will be cancelled if a request is not sent to our staff within 24 hours of placing your order. If the fabric for your order has already been cut within that time and you still wish to cancel your order, we will be require to charge you for the used fabric and any post-processing fees. Please review our Terms of Service.