How to Place an OrderPlacing your order with Cushion.com is simple and convenient. Please follow these easy steps:
1. Select Cushion.com products by clicking "add to cart"
2. Click the checkout button when viewing your shopping cart
3. Enter your shipping information (or click the Paypal checkout option)
4. Enter your billing information
5. Confirm your order
Payment OptionsCushion.com accepts payment through the following credit cards: Visa®, MasterCard®, American Express®, Discover®. Cushion.com also offers a Paypal checkout option which includes Echeck payments.
Email ConfirmationsCushion.com sends email order confirmations to the address specified when you place your order. An email confirmation for shipped orders is sent when your order has been shipped. Email confirmations are considered a part of our service, and will therefore still be delivered to customers that have requested not to receive promotional email messages from Cushion.com.
Errors During CheckoutErrors during the checkout process usually related to one of the following problems:
- One or more required fields in the form were left blank.
- One or more fields in the Billing Information form contained invalid data.
(for example, an incorrect expiration date, or transposed digits in the card number or address) - The billing name and/or address you provided do not match the information your credit card issuer has on file.
If you have entered all of the information correctly and you continue to receive errors, you may want to try another card for your Cushion.com purchase - then contact the issuer of the card that didn't work to report the problems you experienced.
If you would like any assistance in completing your transaction with another credit card, please feel free to contact our support team at 888-887-9842.
Lead TimeOur current lead time required for manufacturing is approximately 2 to 3 weeks. This lead time can fluctuate based on the time of season.
Returns and ExchangesAll Cushion.com items are custom made according to customer specifications, including fabric colors, sizes and/or other custom attributes, and therefore cannot be exchanged. All returns of defective products must be authorized by Cushion.com and must be accompanied by the proper documentation requested by a Cushion.com representative.
Ordering Fabric YardageOrdering fabric yardage from Cushion.com is easy. All of the fabrics that are offered for cushions and umbrellas can also be purchased by the yard. Simply browse to our fabrics section, choose your fabric and add the number of yards you would like to your shopping cart.
Order CancellationsCushion.com does not accept cancellations on any cushion order that has been processed. All items appearing on this web site are made-to-order using customer specifications. Once a cushion is cut, the fabric is no longer suitable for use on any future orders.
